Welcome to our FAQ hub — your go-to resource for quick answers about our satellite
connectivity, cybersecurity, IT, crew welfare, and support services. If you don’t find what you’re
looking for, contact us directly.
Connectivity & Satellite Networks
Station Satcom provides VSAT, LEO, broadband, and maritime satellite connectivity tailored
for vessels.
LEO satellites orbit lower and offer lower latency, while VSAT uses geostationary satellites
for broader coverage.
Yes, many hybrid systems allow simultaneous use of LEO and VSAT to ensure redundancy and
optimized performance.
Yes, Starlink Maritime is available for vessel use and provides high-speed internet in open
seas.
Cybersecurity & IT Services
We offer cybersecurity audits, firewall setup, intrusion detection, and endpoint protection
tailored for maritime environments.
Yes, we assist vessel operators in meeting IMO 2021 cybersecurity compliance with
assessments, policy documentation, and training.
Yes, we provide both remote and onboard IT support for troubleshooting, maintenance, and
software updates.
Industries & Deployment
We serve maritime, oil & gas, defense, commercial shipping, and remote infrastructure
industries with robust satellite connectivity.
Yes, we install communication and IT systems both onshore and offshore to ensure complete
connectivity coverage.
Our deployment time varies by project, but rapid installations can be completed in as little
as 24–72 hours for standard systems.
Crew Engagement & Welfare
Station Multiplex is our onboard entertainment platform, offering movies, shows, news, and
content tailored for seafarers.
We offer wellness content, mental health resources, telemedicine access, and virtual events
to boost crew morale and wellbeing.
Yes, we enable crew members to access affordable and secure personal internet via managed
bandwidth allocations.
Hardware & Devices
Yes, we supply and install antennas, modems, routers, and other satellite hardware optimized
for maritime use.
Our systems are designed for compatibility with most industry-standard equipment, minimizing
disruption to your existing setup.
Support, SLAs & Billing
We provide 24/7 technical support, including remote diagnostics, onboard assistance, and
proactive system monitoring.
Yes, we provide custom Service Level Agreements with guaranteed uptime, response times, and
escalation procedures.
We offer centralized billing with vessel-level breakdowns, flexible invoicing cycles, and
customizable reporting formats.
General & Commercial
Station Satcom is headquartered in the UAE, with operations and service coverage across
global maritime routes.
Yes, our solutions are fully customizable to match your data needs, budget, and operational
requirements.
Absolutely. We collaborate with system integrators, resellers, and channel partners for
turnkey project delivery and support.
