Frequently Asked Questions
Frequently Asked Questions About Maritime Communication
Welcome to our FAQ hub — your go-to resource for quick answers about our satellite connectivity, cybersecurity, IT, crew welfare and support services. If you can’t find what you’re looking for, contact us directly.
What satellite services does Station Satcom provide?
We provide VSAT, LEO, GEO, Starlink and hybrid multi-orbit satellite connectivity for maritime, offshore and enterprise fleets.
What is the difference between LEO and GEO satellite networks?
LEO (Low Earth Orbit) satellites provide lower latency and higher speeds, making them ideal for real-time applications such as video calls, remote support, and cloud-based operations. GEO (Geostationary Orbit) satellites offer wide, consistent coverage and reliable connectivity over large geographic areas. Many vessels combine both in a hybrid network to achieve the best balance of performance, coverage, and resilience.
What is the difference between LEO Broadband and GEO VSAT services?
LEO Broadband delivers low-latency, high-speed connectivity for applications such as video conferencing, cloud services, and real-time collaboration. GEO VSAT services provide reliable, wide-area coverage with consistent performance across global shipping routes. Together, they can be combined in a hybrid solution that delivers greater resilience, coverage, and operational continuity.
Is Starlink approved for maritime use?
Yes, Starlink Maritime is approved and fully supported by Station Satcom.
What cybersecurity services are included?
We provide threat monitoring, network security, IDS/IPS, SIEM/XDR, vulnerability assessments and IMO 2021 compliance support for maritime IT infrastructure.
Do you help with IMO 2021 cyber compliance?
Yes. Station Satcom provides full IMO 2021 cyber risk assessments, remediation and ongoing compliance support for global fleets.
Do you provide onboard IT support?
Yes, we offer 24/7 managed IT support, remote monitoring and onboard system maintenance for every vessel.
What is Station Multiplex?
Station Multiplex is our onboard IPTV and crew entertainment platform, delivering welfare content and communication access.
What kind of wellness support do you provide?
We provide onboard telemedicine, mental health resources, personal internet access and entertainment to support seafarer wellbeing at sea.
Can crew get personal internet onboard?
Yes, we offer dedicated crew WiFi packages separate from operational vessel bandwidth.
What kind of technical support do you offer?
We provide 24/7 global technical support, proactive network monitoring and dedicated account managers for every client fleet.
Do you offer SLAs?
Yes, we offer tiered service-level agreements guaranteeing uptime and support response times.
How is billing handled across fleets?
Billing is centralised and consolidated across your entire fleet, with transparent, itemised monthly invoicing per vessel.
Do you supply maritime satellite hardware?
Yes, we supply and install antennas, modems, routers, and other satellite hardware optimized for maritime use.
Is your solution compatible with my existing systems?
In most cases, yes. Our engineers assess your current setup to ensure seamless integration with existing onboard systems and hardware.
Where are you based?
Station Satcom is headquartered in Singapore, with offices in Mumbai, Sharjah and the Netherlands, serving twelve-plus cities worldwide.
Can I customize my satellite package?
Yes, every package is tailored to your fleet’s coverage, bandwidth and budget requirements.
Do you work with partners or integrators?
Yes, we partner with system integrators, shipyards and OEMs to deliver fully integrated maritime connectivity solutions.